We take security of passwords strictly on our site, so we will never send out a forgotten password by e-mail. The passwords stored in our database can not be decrypted, so if a user has forgotten their login password, they can only be deleted.
To delete the password, follow the instructions below:
- To start the process, enter your e-mail address below. Entering a login name is only required if you have multiple accounts with the same email address, but you will be prompted if this is required.
- Once you have entered the data, click Send. After checking the information you entered, a verification code will be displayed, which must be entered in the text box that appears. Write the typed code on a sheet of paper, because after the password deletion it will be your temporary login password, no temporary password will be sent by email either.
- Warning! When checking the displayed code, capital letters are not distinguishable, meaning that you type the code in lowercase or uppercase letters, but as a password, it will be saved as you typed it, so note it!
- Entering the code and its correctness we will send you an e-mail that you can click on the activation link to validate your password cancellation request to confirm that you really requested it.
- After activation, you can sign in to the site using your user name and the temporary password. After activation, change of the temporary password is mandatory, enforced by the system.